Terms Related To Order
Detailed rules and guidelines regarding order placement, confirmation, modifications, and fulfillment.
1. Order Placement & Confirmation
Once your order is placed through our website, you will receive an immediate order summary on screen and an automated confirmation via email/WhatsApp. For Cash on Delivery (COD) orders, our team may verify your order via phone call or WhatsApp message prior to dispatch.
2. Order Cancellation Window
Orders can be modified or cancelled within 2 hours of placement by contacting our customer care hotline at (021) 35644514 or via WhatsApp at 0308-9755397. Once an order has been packed and handed over to our courier partner, it cannot be cancelled.
3. Pre-Order & Special Edition Releases
For limited-edition artisanal releases or bespoke custom perfume orders, fulfillment times may vary between 3 to 7 business days. Estimated dispatch dates will be explicitly communicated on the product page.
4. Bulk & Corporate Orders
Orders exceeding 10 bottles or custom wedding/corporate gift boxes qualify for custom pricing. Please contact customer support for dedicated invoicing and order scheduling.
5. Delivery Attempts & Failed Deliveries
Our courier partners will attempt delivery up to 2 times. If a parcel is returned to us due to an incorrect address or refusal of acceptance without prior notice, future COD orders may require advance bank transfer confirmation.